Improve and optimize the work of your field employees with Dynamics 365 Field Service – a modern solution for managing and scheduling service calls, installations and maintenance.
Dynamics 365 Field Service offers specialized features for managing employees, tasks and service routes, as well as tools for contract management, invoicing and technician performance evaluation.
Increase technician productivity and reduce costs through more efficient field service management. The system automatically generates work orders based on orders, calls, contracts or emails.
Easily manage human and technical resources and assign jobs to technicians based on their expertise, location or priority. Managers can monitor the progress of jobs in real time from one place.
With Field Service, technicians have all the information they need at their fingertips. The mobile app enables them to handle service cases, collect electronic signatures and take photos, while also providing a clear calendar, maps and job history.
Monitor key performance indicators and gain insights to further improve your services. The system supports service contract management and automated invoicing, while dashboards and Power BI enable you to evaluate employee performance and create advanced reports.
Manage inventory in real time across locations and track the movement of parts from order to installation.
Field Service delivers tangible benefits across the entire service team:
They can access the system via a web browser, easily prioritise customer requests and create on-site work orders.
Thanks to Field Service, they have a perfect overview of service technicians’ performance and the progress of service delivery, enabling them to improve services more effectively and standardise work processes.
They have access to an integrated interface for monitoring and assigning work orders to staff, as well as fully automated resource planning optimisation.
Thanks to the mobile app, they can work completely independently, communicate directly with the system and handle everything electronically without having to fill in paper forms.
They gain functions to ensure the distribution of necessary equipment to individual technicians and to handle routine administration related to the movement of inventory items.
companies in terms of the number of Dynamics 365 consultants and developers
using Dynamics 365 and Power Platform
Extensive experience with global implementations
A stable European company with extensive know-how and a stable implementation team