Deliver faster and more efficient customer support through process automation and extensive customization options.
Microsoft Dynamics 365 Customer Service is a modern cloud-based CRM platform designed to help you provide the best possible customer service. It offers tools for tracking support requests, managing complaints and viewing customer interaction history. Process automation combined with generative AI also helps reduce the administrative workload.
Gain comprehensive customer information across all channels, including interaction history. The system automatically creates cases from incoming requests and provides all the information your team needs.
Communicate with customers via SMS, email, chat and voice calls while keeping all relevant information at your fingertips. Cases can be assigned manually or automatically to agents based on their specialization or experience.
Dynamics 365 Customer Service Hub makes it easy to find customer information, manage cases, communicate with your team and assign tasks. The interface can be easily customized to your organization’s needs, including automation rules and forms.
Support customer self-service with customer portals, a knowledge base and online discussion forums. Advanced AI-powered chatbots can also automate the handling of the most common requests.
Find all your customer information in one clear and easy-to-use solution.
With Dynamics 365 Customer Service, you gain not only a tool for managing requests, but a comprehensive platform that helps you better understand your customers and provide them with faster, higher-quality service.
With Dynamics 365 Customer Service, you gain not only a tool for managing requests, but a comprehensive platform that helps you better understand your customers and provide them with faster, higher-quality service.
Dynamics 365 Customer Service is suitable for all businesses wishing to significantly improve their customer service and support their further growth through a better understanding of their customers.
They gain a professional CRM solution without the need to invest in costly infrastructure.
They benefit from scalability and extensive customisation options, enabling them to handle even complex interactions with large numbers of clients.
The features and tools for managing B2C interactions can also be fully utilised for managing B2B relationships.
companies in terms of the number of Dynamics 365 consultants and developers
using Dynamics 365 and Power Platform
Extensive experience with global implementations
A stable European company with extensive know-how and a stable implementation team