The Czech company Synot Auto a. s. is an authorized dealer of BMW cars, for which it offers warranty and post-warranty service, as well as original spare parts. The company is based in Zlín and currently has 20 employees.
Replacement for the old system
The company started looking for a new DMS system after the existing software was no longer sufficient in performance and capacity. According to the representatives of Synot Auto a. s., the whole system was very slow, where, in addition to the inadequate solution, the company was hampered by outdated hardware that did not meet current standards. When upgrading the system, the company decided to continue using incadea.dms - a professional solution for dealers and vehicle importers based on the powerful Microsoft Dynamics 365 Business Central platform.
Our consultants designed new vehicle servicing workflows based on an analysis of the company's processes. In particular, the change concerned the processes between setting up scheduled orders within the BMW application (ISPA) and converting scheduled orders into service orders. The incadea.dms system itself was supplemented by a tablet using a web application linked to the warehouse module.
Faster work in the system and in the warehouse
The incadea.dms system was deployed at Synot Auto a. s. in October 2021. Compared to the original system, incadea.dms was significantly faster in terms of response time and data loading. It also now allows the export of warranty requests directly from the service order. Thanks to this, the company saves time and work of employees.
The aforementioned introduction of tablets has enabled faster work in the warehouse. The Time Clock application is used to record work more efficiently, with the help of which tasks can be recorded online directly in the system database. In the future, the company plans to extend its system with the new ISPA5 application and is considering barcode scanners for the warehouse to facilitate the daily receipt and dispensing of goods.
Representatives of Synot Auto a. s. praise both the cooperation with the implementation team and the subsequent support. The latter takes place on a monthly basis and the customer appreciates its great activity. In the words of Petr Malý, project manager, "We are glad that we decided to upgrade our system with our partner Seyfor. We appreciate that they helped us manage the transition to the new incadea and we had their full support. If there was any problem, it was immediately resolved to our satisfaction, which we appreciate".
